Spital Thurgau AG is one of the most respected healthcare groups in Switzerland, providing comprehensive outpatient and inpatient services across the Canton of Thurgau and surrounding regions. With around 4,600 employees and an integrated network of acute care, psychiatric services, and rehabilitation clinics, the organization is recognized for its high medical standards, interdisciplinary collaboration, and strong operational excellence.
As part of its transformation into a future‑ready healthcare provider, Spital Thurgau AG set out to modernize its HR processes — with expense management emerging as a major pain point. Employees were spending significant time filling out Excel forms, collecting receipts, navigating manual approvals, and reconciling data across departments.
For a large hospital group operating around the clock, this administrative load directly impacted medical and nursing teams. The organization needed a digital, intuitive, and fully integrated expense solution that would reduce manual effort, eliminate paper, and fit seamlessly into the existing system landscape.
Xpert’s expertise in healthcare digitalization and its ability to deliver a modern, user‑friendly application convinced Spital Thurgau AG to move forward with the project. Key requirements included full ERP integration, mobile‑ready expense capture, and an interface that employees could use effortlessly across devices.
The module provides a fully digital workflow for managing expenses, travel costs, and training‑related reimbursements, allowing employees to submit receipts in real time and managers to approve them with a single click. A collaborative implementation approach helped redesign inefficient processes and support smooth adoption across teams. Multiple testing rounds and targeted training sessions ensured readiness, and the solution now forms a scalable foundation for future enhancements such as AI‑driven policy checks, automated approvals, advanced reporting, OCR‑based receipt capture, and fraud detection.
A major step forward in HR digitalization.
Fully paperless, streamlined, and easy to use.
Fast implementation and high scalability.
Immediate posting and quicker reimbursements.
Less manual effort for medical and nursing staff.
“Digitalizing HR processes is a key factor in supporting our efforts to reduce administrative workload in medical and nursing environments.”
Sandro Gentsch
Head of Payroll, Spital Thurgau AG
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