Central Laboratory Zurich (ZLZ) is a state‑of‑the‑art medical laboratory operating 24/7 and serving leading clinics, hospitals, and medical practices across the Zurich region. Known for its high diagnostic standards and ability to process large testing volumes, ZLZ plays a critical role in ensuring timely, accurate, and secure laboratory services for thousands of patients every day.
ZLZ needed a way to deliver sensitive laboratory results quickly, securely, and without manual intervention. The urgency intensified during the COVID‑19 pandemic, when turnaround time became mission‑critical for both patients and healthcare providers.
The existing processes could not provide the necessary speed, automation, or reliability under extreme testing volumes. To address this, the laboratory required a digital workflow capable of delivering results to the correct patient, operating reliably at scale, ensuring full anonymity and data protection, adapting quickly to evolving needs, and being implemented within an exceptionally short timeframe.
To meet ZLZ’s urgent needs, Xpert implemented an automated results‑delivery workflow and brought it into productive use within just 12 days.
The system was designed to handle extreme testing volumes reliably, deliver each result to the correct recipient, and maintain strict data‑protection standards. A fully anonymized process ensures that no personal data is stored, while PDF reports are automatically removed after a defined retention period. The solution consistently supported high throughput during the pandemic and ensured secure, uninterrupted operations.
Productive in just 12 days.
Secure SMS‑based access for patients.
Fast implementation and high scalability.
No personal data stored, full privacy protection.
Easily adjusted to evolving requirements.
I appreciate the short time-to-market.
Stephan Maass
Head of IT, Central Laboratory Zurich
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