XTicket simplifies request management by providing a structured workflow for handling client tickets from creation to resolution

Designed for seamless collaboration between clients and service teams, it ensures that every request is tracked, prioritized, and processed efficiently

Centralized ticket handling

Manage all client requests in one place, ensuring clear ownership and accountability.

Flexible workflows

Assign, escalate, and track tickets with role-based access and custom approval processes.

Real-time status updates

Keep all stakeholders informed with automated notifications and a transparent ticket history.

Performance tracking

Monitor resolution times, team workloads, and trends with built-in reporting and analytics.

die Gründe für die Wahl xticket

Warum

1

Stronger client relationships

Reliable and transparent request handling builds long-term trust and customer loyalty.

2

Lower operational costs

Automation and efficient workflows reduce the time and effort spent on ticket management, leading to cost savings.

3

Proactive issue management

Identify recurring problems early and address root causes to prevent future disruptions.

4

Knowledge retention & sharing

Maintain a detailed record of past tickets, supporting internal learning and faster issue resolution.

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Unser Team aus erfahrenen Beratern und Entwicklern kombiniert Fachwissen mit innovativen Technologien, um zukunftsfähige und ergonomische Software zu schaffen.

Partnerschaftliche Zusammenarbeit
Benutzerfreundliches Design
Effizienz
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Mit XPertura bieten wir Unternehmen die Möglichkeit, ihre Abläufe zu optimieren und den Herausforderungen der digitalen Welt erfolgreich zu begegnen.